Shipping policy

We offer fast, free, and 100% discreet shipping, all orders are processed within 24 hours and include full tracking for your peace of mind.

Global Free Shipping

Express shipping via DHL/FedEx/UPS for orders over $150. Standard Post for orders under $150. All deliveries are door-to-door.

* For orders outside the US, attachments like dildos and masturbators are shipped via Post Parcel to ensure discreet customs clearance.

100% Discreet Delivery

Your privacy is our priority. All orders ship in secure, discreet, unmarked packaging with no mention of Roussan, our website, or adult products. Shipper details are entirely anonymous.

Order Processing Time

Orders are typically processed within 24 hours, except during holidays or peak sales. You'll receive an automatic notification with tracking info via email as soon as your package is dispatched.

Estimated Delivery Time

For major regions (US, Canada and other America Countries, UK, Europe, Asia, and Oceania), Express delivery takes ~7 business days; Post Parcel takes 10–20. Remote areas or islands may take longer.

* Time in Transit is estimated and not guaranteed. In the rare event of a delay, we will file a claim with the carrier and pass the shipping refund on to you once the claim is approved.

Have more questions? Find answers in our FAQs.