Warranty

Your investment is protected. Our comprehensive 3-year warranty covers your sex machine from the date of purchase, ensuring long-term reliability and total peace of mind.

  • If you experience any issues with your device, please first consult our FAQ. If you still need help, use this link to initiate a warranty claim.

  • What does this warranty cover?

    Our 3-year manufacturer's warranty covers unexpected defects in all components, excluding normal wear and tear. To qualify, you must be the original purchaser, provide a valid receipt, and ensure the device has not been modified. In most cases, we will provide free replacement parts to resolve the issue; customers are responsible for shipping costs. Even if your unit is out of warranty, we offer complimentary repair services—you only pay for the necessary spare parts and shipping.

    This coverage excludes dildo attachments, power adapters, and other accessories.

  • What information is required?

    • Valid proof of purchase is required, which may include your original receipt, invoice, or order confirmation email clearly showing the order number and purchase date.
    • Description of the issue.
    • Photographic or video documentation of the reported issue.

  • What is not covered by this warranty?

    This warranty excludes defects or damage resulting from use outside of the product's intended purpose (as outlined in the user manual). Additional exclusions include normal wear and tear, commercial use, improper maintenance or installation, and negligence. We also do not cover damages caused by accidents, natural disasters, unauthorized modifications, or third-party repairs.

  • Is the warranty transferable?

    This warranty is fully transferable to subsequent owners. Please retain your original receipt, as proof of purchase is required for all warranty claims.

  • 10-Year Quality Guarantee

    We take great pride in the quality of our sex machines. With proper care and standard use, our devices are engineered to provide a decade or more of reliable performance.

    If your machine experiences a fault after the 3-year warranty period, you are eligible for a one-time 30% discount toward a new device. This exclusive offer applies to a single order and cannot be combined with other promotions. This benefit is available only to customers who made their original purchase directly from our website.

  • Disclaimer

    Users should exercise caution and terminate use immediately upon the onset of pain or irritation. Furthermore, this device is not recommended for use on swollen or inflamed tissue or where pre-existing health conditions may be adversely affected.

  • Roussan reserves the right to correct any errors, inaccuracies, or omissions and to modify or update these terms at any time without prior notice.

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