We ship to most countries in America, Europe, Oceania, and Asia. During the shipping address list, you will see a list of countries we ship to. If the country of your shipping address is not included, it means we cannot ship to this country due to slow shipping times, expensive prices or customs issues.

Yes. When shipping internationally, receiver’s mobile number or telephone is required, ensure the package is delivered successfully. If there is a delivery issue, the courier will reach out to the phone number listed for assistance. We will keep private and secure, never used for sales promotion or other purposes.

We can not guarantee that a package will arrive on a specific date because of possible shipment issues that can occur while the package is with our carriers (and thus out of our control), but we are happy to adjust your shipping date to get as close as possible to a specific arrival time.

In the United States and Canada, many carriers do not ship to p.o. boxes. The reason is that only USPS is allowed to ship to p.o. boxes. Plus, there are limitations when it comes to the size of the parcel that can be delivered.

All shipping addresses can be modified before the order ships. Once your tracking number is available, we can intercept based on the shipping method. Post shipped address changes may cause a delay in delivery time. We cannot guarantee that the address can be modified successfully after the order has shipped.

To ensure a smooth and timely delivery of your order, it is essential to provide a correct and valid shipping address, phone number, and email during the checkout process. Our fulfillment system utilizes the same information to process shipping labels. In the event you enter the wrong address, once shipped, you will be responsible for address correction fees or for non-receipt of merchandise due to inaccurate information. This includes apartment numbers, suite number and route boxes.

* Please make sure you enter the correct delivery address during checkout, otherwise the items you order will be sent out to your default PayPal or Credit Card billing address.

Before shipment, you are able to change the order via email. Any excess payment shall be refunded. Any deficiency shall be repaid.

Unfortunately, we do not exchange after shipment.

If you haven’t received a tracking number and it’s been 3 working days since your order, contact us and we will look into it for you.

“Shipment information received” means the shipping label is created and the package is in queue in courier’s warehouse waiting to be processed (or “picked up”).

Yes, all shipments are DDP (Delivery Duty Paid), which means that VAT is included.

For most countries, we have already pre-paid any taxes. For your information, we put a low value on the goods, to ensure you pay as little taxes as possible. Most people do not pay additional fees – it really depends on how strict your country of residence is. If that happens, contact us.

We ship orders daily. We work with various shipping partners. DHL, FedEx and UPS are the most common shipping partners. Are you not at home at the time of delivery? Then another attempt will be made. If delivery is unsuccessful, the parcel will be taken to the nearest collection point. You should then collect the parcel within 3 days. If that fails, the parcel will be returned to us. The cost of resending the parcel will then be at your own risk.

While we can reship your purchase in case it is returned to send, please note some important points about these cases:

• Any additional shipping attempts after the package has returned to sender due to failed delivery will incur a re-delivery shipping cost. Original shipping costs are non-refundable.
• If a purchase was eligible to free shipping on their original order, please keep in mind that free shipping offer is a one-time benefit and and you will be required to pay the re-delivery shipping cost.

Carriers may leave the package with an apartment management office or even on your front/back porch if the driver deems that the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.

If the package gets lost during transportation and before delivery, we will resend the same items for the customer.

We offer drop-shipping service and deliver it to your customer directly.